Medical Receptionist
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A medical receptionist is the voice and face of any practice, communicating directly with patients and ensuring the office operates efficiently.
If you’re seeking a position as a medical receptionist, you’ll want to make a cover letter and write a resume that emphasizes your ability to serve as the first point of contact. If updating your resume or creating a new one seems daunting, rest assured we’re here for you.
We’ve researched and discovered the best strategies and tips to guarantee you’ll have the best chance of securing an interview and landing a job. It all starts with a well-crafted resume, so keep reading to view our seven medical receptionist resume samples.
Copy this text for your medical receptionist resume!
Elodie Hansen
Medical Receptionist
CONTACT
[email protected]
(123) 456-7890
San Diego, CA
CAREER SUMMARY
Organized and driven medical receptionist with 10+ years of administrative experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients at the City Heights Family Health Center.
WORK EXPERIENCE
Medical Receptionist
Dr. Shoowin & Dr. Lo LLC
2018 – current San Diego, CA
– Organized and updated files for 4K+ patients per HIPAA policies and clinic standards, minimizing errors by 17%
– Supervised scheduling of 20+ patients per day according to patient preferences and physician availabilities
– Completed billing invoices, insurance forms, patient paperwork, and prescription authorizations and refills
– Organized and re-stocked inventory to ensure readiness, increasing productivity by 13%
Medical Receptionist
Premium Dermatology Group
2014 – 2018 San Diego, CA
– Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers
– Processed and verified new patient data within 6-8 minutes, decreasing patient wait time by 9%
– Implemented a digital filing system to organize files, reducing old information and repeat records by 32%
– Trained new hires in verifying insurance information to complete billing paperwork, increasing productivity by 27%
Medical Receptionist
UC San Diego Health
2010 – 2014 San Diego, CA
– Scheduled 30+ appointments each shift and updated patient paperwork, billing information, and office calendars
– Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA
– Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone
– Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours
SKILLS
– Data Entry
– Customer Service
– Health Insurance and Billing
– Multi-tasking
– Interpersonal
– Communication
– Written Communication
– Medical Terminology
– Organization
EDUCATION
High school diploma
La Jolla High School
2006 – 2010
La Jolla, CA
Why this resume works
- In the career summary for your medical receptionist resume, note the number of years of experience you’re bringing to a new position.
- This will be one of the first things to catch the employer’s eye as they’re looking for assurance that you can handle the medical office’s busy and stressful inner workings.
- Writing resume summaries isn’t easy, but it helps to look through examples and review well-written inspiration. It also helps to know the basics, like when to include a summary (only if you have 10+ years of experience).
- Every section of your resume should be strong and persuasive.
- Describe yourself and your duties using descriptive and active language. You can use words like “driven” or “organized” in your summary, “implemented” or “processed” in your job descriptions, and “experienced in data entry” in your skills section.
Copy this text for your medical office receptionist resume!
Mönkhbat Khan
Medical Office Receptionist
CONTACT
[email protected]
(123) 456-7890
San Francisco, CA
WORK EXPERIENCE
Medical Office Receptionist
Kaiser Permanente
2016 – current San Francisco, CA
– Coordinated patient appointments through phone calls, ensuring 100% HIPAA compliance
– Verified insurance eligibility with patients and insurance companies with 97% accuracy
– Organized patient charts for 18 physicians, alerting and informing patients of reschedules, cancellations, and lastminute appointments
– Prepared patient rooms, took vitals, and conducted weight checks, updating patient forms for doctor review
Medical Office Receptionist
Premise Health
2013 – 2016 San Francisco, CA
– Operated and repaired office equipment, including scanners, fax machines, and printers, increasing office efficiency by 36%
– Communicated with 25+ patients, pharmacies, and insurance companies daily over the phone
– Reorganized office inventory and purchased items in bulk, reducing overhead costs by $470
– Maintained a clean and welcoming lobby and workspace, increasing employee and patient satisfaction by 19%
Retail Associate
Target
2008 – 2013 San Francisco, CA
– Upsold clothing and accessories for additional purchase, boosting sales by 14%
– Guided customers in setting up wedding registries, rewards memberships, and store credit cards
– Identified inventory discrepancies against invoices, reducing overhead costs by 8%
– Organized salesfloor merchandise into creative displays, increasing customer satisfaction by 14% and sales revenue by 28%
SKILLS
– Verbal Communication
– Written Communication
– Data Entry
– Empathy
– Teamwork
– Multi-tasking
– Health Insurance
– Time Management
EDUCATION
High school diploma
Gateway High School
2004 – 2008
San Francisco, CA
Why this resume works
- Choose a template that will enhance your medical office receptionist resume and allow you to include all the important details.
- Avoid filler words and fluff, or you may find your resume spilling onto a second page. Play with the template you’ve chosen (or find a new one!) to keep it at a full page and no more.
- Perhaps your career objective can fit nicely on the upper left or right-hand side.
- Likewise, skills and education are also appropriate to include on the side.
- It’s more than fine to include job experience unrelated to a medical office receptionist if you’re light on relevant work history.
- In this case, list job duties that translate to any profession, such as communicating with people and managing multiple tasks.
Copy this text for your medical receptionist no experience resume!
Olivia Hernandez
Medical Receptionist
CONTACT
[email protected]
(123) 456-7890
San Francisco, CA
WORK EXPERIENCE
Medical Receptionist
Dignity Health
2018 – current San Francisco, CA
– Ushered patients and facilitated a welcoming environment for all visitors
– Managed patient check-ins and appointments using Epic, reducing scheduling conflicts by 93%
– Assisted with patient data collection using Phreesia, which reduced data collection time by 47%
– Collaborated with the healthcare team to ensure accurate patient information, reducing errors by 59%
Medical Front Desk Coordinator
California Pacific Medical Center
2015 – 2018 San Francisco, CA
– Helped patients with inquiries, providing excellent customer service, earning 96% positive reviews
– Utilized AdvancedMD for record keeping, enhancing data retrieval and storage by 67%
– Worked closely with healthcare providers to coordinate patient flow and minimize wait times, ensuring efficiency front desk operations
– Demonstrated exceptional communication skills when interacting with patients and solving 99% of complaints on the first call
Medical Records Clerk
Kaiser Permanente
2012 – 2015 Los Angeles, CA
– Handled medical records with a keen attention to detail, reducing errors by 87%
– Used Availity for insurance verification and claims processing support that reduced erroneous claims by 78%
– Aided in the maintenance of electronic medical records, enhancing data retrieval procedure by 54%
– Ensured HIPAA compliance and confidentiality when handling patient data, ensuring no third-party access to sensitive patients’ data
SKILLS
– Epic
– Zocdoc
– Phreesia
– AdvancedMD
– Availity
– Zoom for Healthcare
– Adobe Acrobat
– Google Workspace
EDUCATION
Bachelor of Science
Healthcare Administration
University of Southern California
2008 – 2012
Los Angeles, CA
Why this resume works
- How well are you able to communicate with staff and clients? Are you able to keep records well and retrieve them fast when needed? How confidential can you be, especially with patients’ sensitive data? Let these aspects reflect clearly in your medical receptionist no experience resume.
- These are crucial aspects that will prove your ability in helping enhance patients’ check in and scheduling experience.
Copy this text for your entry-level medical receptionist resume!
Djalma Mori
Entry-Level Medical Receptionist
CONTACT
[email protected]
(123) 456-7890
Denver, CO
CAREER OBJECTIVE
Hard-working and dedicated individual who is quick to implement new software, company policies, and administrative practices. Seeking to leverage my passion for customer service, organization, and the medical field to increase efficiency and patient satisfaction with the administration and medical staff at Colorado Center for Dermatology and Skin Surgery.
WORK EXPERIENCE
Cashier
Family Dollar
2020 – current / Denver, CO
– Greeted and offered assistance to 140+ customers per shift
– Processed cash, credit card, and gift card transactions
– Informed customers of the exchange and return process, reducing customer complaints by 14%
– Cleaned the store before customer arrival by sweeping, vacuuming, removing trash, and organizing inventory
– Responded to 30+ phone inquiries per shift, transferring the line to other employees and management upon request
– Earned Employee of the Month 12+ times for work ethic, collaborative mentality, and friendly customer service
Barista
Dunkin Donuts
2018 – 2020 / Denver, CO
– Created a disposable handheld menu booklet for customers to streamline the ordering process, increasing customer satisfaction by 37% and reducing delays by 41%
– Memorized 35+ menu items and created drinks using knowledge of 64+ possible drink combinations
– Upgraded 23% of customer orders by recommending addins, seasonal beverage flavors, and merchandise, increasing sales revenue by 56%
– Cleaned and maintained drink machines and appliances, reducing repair and replacement costs by 31%
– Processed payments and applied discounts, coupons, and customer reward points for 50+ daily customers
– Upsold the loyalty rewards program, signing up 12% of customers and increasing sales revenue by 28%
SKILLS
– Detail-orientation
– Curiosity
– Teamwork
– Data Entry
– Time Management
– Customer Service
– Organization
EDUCATION
High school diploma
Denver East High School
2014 – 2018
Denver, CO
Why this resume works
- We all start somewhere, so if you’re hoping to land a job with no prior medical receptionist experience, don’t fret. Your lack of work history certainly doesn’t disqualify you!
- On your entry-level medical receptionist resume, list the work experience you do have, no matter how irrelevant it may seem. As you write job descriptions, think about which particular duties you can document that would demonstrate your ability to work with diverse clientele and guests, efficiently complete multiple tasks, and get the details right.
- Job skills are often transferable between different occupations. Your previous experience, in one way or another, has value for your future position.
- Including a resume career objective at the top of the page is a good idea.
- It’s the first thing the employer will see, which means it’s an opportunity to briefly explain how your qualities and background make you the perfect candidate to be a medical receptionist.
- Don’t forget to personalize your objective by mentioning the target business by name.
Copy this text for your senior medical receptionist resume!
Sindre Korhonen
Senior Medical Receptionist
CONTACT
[email protected]
(123) 456-7890
Seattle, WA
WORK EXPERIENCE
Fresenius Medical Care
Senior Medical Receptionist
2014 – current Seattle, WA
– Scheduled appointments for 175+ daily patients according to office and physician availability
– Communicated with patients via phone, email, chat, and text, upholding 100% compliance with HIPAA
– Prepared charts for 27 physicians, ensuring patient data was updated and complete
– Assembled patient paperwork for blood draws, scans, lab work, and reports with 98% accuracy
Advanced Physician’s PC
Senior Medical Receptionist
2008 – 2014 Seattle, WA
– Handled 80+ patients and visitors per day while maintaining composure and a friendly attitude
– Organized and updated patient records, insurance information, and other records into EMRsoftware
– Answered 100+ phone calls per day to create appointments, discuss test results, and transfer calls
– Maintained a clean, quiet, and welcoming waiting area, increasing patient satisfaction by 36%
MedRite Urgent Care
Medical Receptionist
2006 – 2008 Seattle, WA
– Answered and made phone calls to schedule appointments, order labs/tests, and verify insurance
– Collaborated with the billing department, insurance companies, and medical department
– Input patient demographics and insurance identification into EMRsoftware
– Operated and repaired copiers, printers, and fax machines, increasing office efficiency by 12%
SKILLS
– Data Entry
– Multi-tasking
– Compassion
– Health Insurance
– Billing
– Reimbursement
EDUCATION
Roosevelt High School
High school diploma
2000 – 2004 Seattle, WA
University of Washington
Bachelor of Arts,
Leadership and Community Engagement
2004 – 2008 Seattle, WA
Why this resume works
- Your senior medical receptionist resume should demonstrate career progression as the employer will want to know they can depend on you for high-caliber work and efficiency.
- List your job experience in a reverse-chronological resume format; the hiring manager will see your most current position first, allowing them to determine your level of expertise quickly.
- A professional appearance is important for a resume with senior-level experience.
- Consider a resume template with clean lines, a big name, and easy-to-find contact details.
- Demonstrate your previous duties and accomplishments by beginning job description bullet points with action verbs.
- Include metrics to quantify your impact in previous and current positions.
Copy this text for your lead medical receptionist resume!
Matthew Rodriguez
Lead Medical Receptionist
CONTACT
[email protected]
(123) 456-7890
Anderson, SC
WORK EXPERIENCE
Lead Medical Receptionist
AnMed Health
2020 – current / Anderson, SC
– Oversaw the front desk operations efficiently, ensuring smooth patient flow, reducing wait times by 32%
– Utilized Cerner and Practice Fusion for electronic health record (EHR) management, maintaining patient records with a 98% accuracy rate
– Implemented Medisoft for efficient billing and claims processing, which reduced claim denials by 38%
– Coordinated patient scheduling and communication using
– PatientPop, enhancing patient engagement and appointment adherence
Medical Receptionist
Piedmont Medical Center
2017 – 2020 / Rock Hill, SC
– Provided excellent customer service to patients, addressing inquiries and scheduling appointments, improving customer satisfaction by 72%
– Managed electronic health records (EHR) using NextGen Healthcare, ensuring data accuracy and accessibility
– Assisted with insurance verification and claims processing and reduced claim rejection rates by 17%
– Utilized Laserfiche for document management, improving record-keeping efficiency by 28%
Front Desk Clerk
Trident Health System
2014 – 2017 / North Charleston, SC
– Greeted and assisted patients appointment scheduling, enhancing their check-in experience by 42%
– Coordinated patient billing and insurance information using Navicure, which reduced billing errors by 43%
– Managed inventory and equipment tracking using EZOfficeInventory, ensuring efficient resource allocation
– Ensured HIPAA compliance in accordance with Compliancy Group guidelines, boosting data security rates by 36%
SKILLS
– Cerner
– Practice Fusion
– Medisoft
– PatientPop
– NextGen Healthcare
– Laserfiche
– Navicure
– Doxy.me
– EZOfficeInventory
– Compliancy Group
EDUCATION
High School Diploma
Academic Magnet High School
2010 – 2014
North Charleston, SC
Why this resume works
- The ability to enhance check-in and patient scheduling experience is something that stands out in a lead medical receptionist resume. If your efforts helped boost smooth patient flow, be sure to prove just how much it did.
- You, however, also want to customize your past experiences to go hand-in-hand with the job description. It’s a great way to stand out from the other applicants.
Copy this text for your front desk medical receptionist resume!
Marcela Silva
Front Desk Medical Receptionist
CONTACT
[email protected]
(123) 456-7890
Houston, TX
CAREER SUMMARY
Knowledgeable and organized professional offering 12+ years of experience managing data, scheduling, and billing through various software. Seeking an opportunity to enhance the patient experience, communicate effectively with all parties, and streamline the efficiency of a family-friendly clinic like Legacy Community Health Care Clinic.
WORK EXPERIENCE
Front Desk Medical Receptionist
DaVita Dialysis Center
2011 – current / Houston, TX
– Input patient data, scheduled appointments, and billed insurance for more than 6K patients using Kareo software
– Contacted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results
– Implemented a paper filing system to back-up digital files in Kareo and shred unnecessary files to expand office space by 17%
– Conducted office inventories and reordered office, breakroom, and medical supplies 3 times every year
Front Desk Medical Receptionist
RendrCarePhysicians
2008 – 2011 / Houston, TX
– Filed patient data for 9 physicians and updated patient records, insurance information, and third-party payment invoices
– Answered up to 20 phone calls and 30+ email messages daily
– Cleaned, tidied, and sanitized waiting area and front desk every hour, increasing patient satisfaction scores by 24%
– Utilized DynaFile software to schedule appointments and manage accurate digital files, reducing paper usage by 67%
Office Assistant
PWREmployment LawGroup
2006 – 2008 / Houston, TX
– Responded to patient phone calls and emails within 24 hours
– Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked
– Designed and typed content for postcard advertising and quarterly newsletters, typing 86 words per minute
– Organized office inventory, court documents, and medical supplies
SKILLS
– Empathy
– Insurance Knowledge
– Collaboration
– Organization
– Adaptability
– Written Communication
– Verbal Communication
– Electronic Records Software
– Billing
EDUCATION
High school diploma
Clear LakeHigh School
2002 – 2006
Houston, TX
Why this resume works
- Give your front desk medical receptionist resume a boost with metrics. Numbers provide evidence for strong claims, and they give insight into how many patients you can manage, and how many physicians you assisted with charts, etc.
- As a general rule of thumb, try to use metrics in two to three bullet points for each job you list.
- Including a short list of resume skills is also an excellent way to impress upon the hiring manager just what you can offer and what makes you unique.
- You’ll want to include soft skills, such as “empathy,” and hard skills, such as “data entry,” and “electronic records software.”
