You’re the first face customers meet when they arrive, effortlessly welcoming them and putting their minds at ease. Your strong organization, multitasking, and time management abilities allow hotel operations to carry on smoothly.
You’re a natural at juggling administrative tasks, guest interactions, and coordinating across all hotel departments. However, you’ll need to tap into a different set of skills to write a winning resume.
We’re here to guide you through this process. Our hotel front desk resume examples and cover letter writing tips helped countless hospitality professionals level up their careers—it’s your turn now!
Related resume examples
What Matters Most: Your People Skills & Hospitality Experience
From handling various online booking systems to navigating hotel management and accounting software, you’re all set to thrive in the ever-busy hospitality industry.
In a job such as this, your interpersonal skills are just as important as your knowledge of software like Amadeus Hospitality or GoConcierge. As such, try to capture that blend of skills to highlight your flexibility.
Talk about tools you use across all aspects of your daily work, from billing and invoicing to reservation and customer database management.
When it comes to your people skills, mention things like knowing multiple languages, conflict de-escalation, or upselling to score some brownie points with recruiters.
9 most popular hotel front desk skills
- GoConcierge
- Opera PMS
- Amadeus Hospitality
- Sage
- Conflict Resolution
- Emergency Response
- Managing Reservations
- Billing/Invoicing
- Bilingual
Sample hotel front desk work experience bullet points
Working in hospitality is highly diverse—no two days are ever the same. That’s why your skills only tell part of the story, and your work experience fills in the gaps.
However, it’s important to present your background the right way, emphasizing your impact. Throughout this section, use concrete examples and metrics to back up your experience where you can.
Rather than just talking about your daily responsibilities, highlight the impact you’ve had on hotel front desk operations and interacting with guests.
Mention the sheer number of guest check-ins and check-outs you dealt with on a daily basis, all the while maintaining high customer satisfaction rates. Similarly, highlight volumes of financial transactions you processed, guest issues you resolved, or training you hosted.
Here are a few examples:
- Streamlined check-out procedures on Operto, which led to a 19% decrease in average check-out time
- Streamlined reservation processes using Opera PMS, reducing booking errors by 22%
- Resolved over 300 guest issues per month, maintaining a complaint resolution rate of 97%
- Implemented a guest feedback system, leading to a 13% improvement in service quality
Top 5 Tips for Your Hotel Front Desk Resume
- Show off your languages
- If you’re skilled in more than one language, that’s a fantastic thing to point out in your resume. Highlight times when you’ve applied your multilingual skills to make an impact, such as communicating with guests or using translation technology when needed.
- Spotlight your local knowledge
- Your role as a local guide for guests is crucial. Emphasize your knowledge of the area, highlighting how you’ve offered recommendations to guests, which undoubtedly contributed to your high customer satisfaction scores.
- Software is important, too
- Get into the specifics of your expertise with popular hotel reservation platforms such as Opera PMS or Amadeus Hospitality. To back up your job skills, detail how you used these systems to improve booking efficiency or reduce errors.
- Emphasize your interpersonal skills
- As interacting with guests is a central part of the job, it’s worth showing off your strong people skills. Mention situations where your strong communication skills saved the day and helped you effectively deal with guest complaints or requests.
- Demonstrate your adaptability
- Given the dynamic nature of the hospitality industry, being flexible and adaptable is almost a requirement. Show your ability to adapt by talking about how you dealt with large groups or swiftly responded to emergencies.
You can do this by talking about times when you resolved complex guest issues. For example, you could mention how you used hotel management or CRM tools to fix booking system errors or handle special requests for accommodation.
Try to keep your resume short and sweet, making sure it fits into a single page. If you have more than 10 years of work experience, a two-page resume is acceptable. However, focus on your most relevant and recent jobs in hospitality.
Without experience working at a hotel front desk, focus on similar jobs and skills. This includes other jobs in hospitality, such as food service, but also roles in customer service, like a tech support agent.
