You offer the classic array of customer support services, but with an extra level of expertise. You address customer questions and complaints about specific products, offering speedy resolution in cases where your associates turn to you for help.
But while you might know your niche products from top to bottom, you might still have questions about your resume. How long should it be? Do you need an objective statement?
We’ve been helping people find their dream jobs for years, so check out our 3 customer service specialist resume examples and seasoned cover letter writing advice to get started!
What Matters Most: Your Skills & Experience
It’s time to show recruiters how you can field customer inquiries like a pro! List the most relevant skills you have, and leave out anything generic that doesn’t add to your ability to assist customers and improve your company’s image.
For example, list items like “people skills” are overly broad and don’t provide much information. Recruiters would rather know how you’re good with people: Are you persuasive? Empathetic? Great at resolving conflicts?
Include technical skills and be specific with those, too. Clearly state which tools you use to keep things running smoothly.
For example:
9 Top Customer Service Specialist Skills
- Persuasiveness
- Problem-Solving
- Data Entry
- Conflict Resolution
- Social Media
- Zoho Desk
- MS Excel
- HubSpot
- Google Docs
Sample Customer Service Specialist Work Experience Bullet Points
Experience is crucial for any specialist role, and you’ll want to be clear about how you got to where you are today. Reference your top skills in your experience section so that recruiters can see how you apply your knowledge.
You want to appear well-rounded, adaptable, and organized in your customer service specialist resume, so prioritize your bullet points thoughtfully. Show that you’re able to handle any customer concern with your niche expertise!
Make sure you back your claims with metrics, too. Measure the impact you had with percentages, ratings, or other quantifiable data.
Here are a few examples:
- Negotiated customer solutions related to subscriptions, boosting subscription use by 13%
- Exceeded targets in terms of sales volume and customer satisfaction by 32%
- Established processes for maintaining accurate work order files through HubSpot, decreasing delayed and missed deliveries by 8%
- Exceeded sales targets by 16% by providing up-to-date information on product offers and promotions
- Updated customer accounts and resolved issues, achieving a 98% satisfaction rate
Top 5 Tips For Your Customer Service Specialist Resume
- Avoid tangents
- Keep your bullet points concise and try to nail down the best way to convey your experience in as few words as possible. Streamline each point to what you did, how you did it, and the measurable impact it had.
- Remember your education
- Don’t forget to include your education section! You can adjust where you place it on your resume depending on how relevant your degree is to your current profession.
- Customize every time
- Yes, you really should customize your resume every time. But it isn’t as daunting as some people think! All you need to do is refer back to the job description, pull some relatable skills and buzzwords, and work them into your own bullet points.
- Really: Get specific
- I’m not repeating myself without a good reason. Honing how you present your skills and accomplishments is crucial in giving them a spark. Share exactly which skills enable you to boost customer satisfaction and keep excellent records.
- Mix up your metrics with context
- It can start to feel repetitive if most metrics you list are percentages, but sometimes those really are good measurements of your impact-so what do you do? The solution is to vary your context! Get creative about the stories you tell with your metrics.
A resume objective can be helpful if you’re advancing to a new role, switching careers, or just starting out in the business world. For instance, if you’re switching from one customer service specialization to the next, you can use an objective to highlight how you’re qualified for the change.
Use whichever resume template sets off your biggest strengths. If your skills are more impressive than your experience, see how they look in the sidebar on a clean template. If your experience is a better focal point, then put it first.
If there were any bullet points you struggled to slim down earlier, those might be good to expand upon in your cover letter! Since you’re keeping your resume to a single page or less, then any overflow materials that are extra good should go in a cover letter.
