You often reach beyond the usual customer-facing roles to manage an entire team of customer service employees, ensuring policy compliance and fostering a collaborative environment. You uphold brand positivity, maintaining a great organizational reputation.
But, for all your abilities to organize and manage your team, you may still struggle with your resume. Even if you know what belongs on your resume, where do you put it and how should it look?
We’ve helped tons of people like you work things out and advance in the customer service industry! Start with these resume examples and cover letter writing advice to get things on track.
What Matters Most: Your Skills & Work Background
The skills you bring to the table are the core of your qualifications as a customer service coordinator. Show that you act as the company’s voice while managing everything from customer relations to staff meetings. Not to mention the programs you use to execute all these tasks!
At your level, you’ll need to provide a list of blended hard and soft skills (like Jira PM and time management) to demonstrate your ability to manage various aspects of the job. Get specific about which programs you use to help streamline the best possible customer strategies!
Be clear and precise with soft skills, too. Don’t use generic terms like “communication”—ask yourself how your communication skills empower you to guide your customer service team and list skills like “negotiation” or “active listening” instead.
For example:
9 Top Customer Service Coordinator Skills
- Outbound Calling
- Active Listening
- Data Entry
- Negotiation
- Slack
- Google Suite
- Time Management
- MS Teams
- Jira
Sample Customer Service Coordinator Work Experience Bullet Points
Your skills show what you know, and your work experience demonstrates your ability to apply them! This section can give you a huge advantage over the competition, so maximize the chance to show your ability to coordinate and positively impact your team.
Now, think of how you can measure that impact. Back every customer service success story with quantifiable metrics like satisfaction percentages, improved project counts, and positive review rates.
Consider how you’ve improved the value and reputation of the company, and use metrics to highlight key examples. Did your social media efforts pay off via better lead generation? Did you initiate a plan that reduced complaint calls?
Check out some samples:
- Conceptualized over 21 solutions for customers’ concerns, decreasing complaints by 29% and increasing satisfaction by 14%
- Created marketing content for social media using Google Suite, increasing online engagement by 13%
- Decorated front office for seasonal and holiday themes, increasing customer engagement by 28% and raising employee satisfaction by 21%
- Implemented annual survey to increase website traffic, increasing time spent on site by 14% and gaining an 87% positive review rate
- Increased vendor numbers by 26% by contacting 82+ vendors via outbound calls
Top 5 Tips for Your Customer Service Coordinator Resume
- Use a template that fits
- Your customer service coordinator resume layout should be organized and easily read. This is your chance to give a visual example of your ability to organize and convey information clearly.
- Always bring in the metrics
- We can’t stress those metrics enough! They’re the backbone of your credibility, and they need to be solid. Include a variety of points and give context for how you guided your customer service team or skyrocketed retention rates.
- Match your bullet points to your experience level
- That goes for your experience within prior customer service job roles and for the overarching timeline of your career. Use your work history to tell a story of advancement, growth, and success!
- Don’t get too basic with your skills
- Besides being generic, vague creds like “people skills” also seem like they should be a given at your level. If you’re a customer service coordinator, be specific about what methods and tools you use to communicate with your team and foster good customer experiences.
- Really showcase versatility
- Your job role involves communicating with everyone from internal employees to vendors to customers on every level! Make sure you provide examples from each area to show versatility in your experience section.
Frequently Asked Questions
- How colorful can I get?
- While a touch of personality is important, you should keep your resume sleek and professional while seeking a customer service coordination role. It isn’t that you can’t provide your staff with a fun work environment: Just maintain a level of professionalism that tells people to take you seriously.
- How long should my resume be?
- Make sure you keep it at a page or shorter. It can be tough to narrow down your extensive experiences or part with a compelling snippet about boosting quarterly sales, but again: This is your opportunity to show how effectively and clearly you communicate your points by pulling everything together.
- How do I customize my resume to individual jobs?
- Look over the job description again. Then look for any buzzwords or key phrases that jump out and make you think, “That’s me!” Once you’ve integrated those MS Teams and outbound calling skills into your resume, you’re good to go!
