Customer Service Best Practices is your middle name, and you’re agile at working with your teammates in sales to ensure customer satisfaction: You provide sound advice and maintain a hands-on support role by handling questions, complaints, and transactions.
But how do you sum up everything you do for an effective resume? Customer inquiries, data entry, teamwork—it’s a lot.
But don’t worry because we’ll help you land your dream role with our five proven customer service associate resume templates and helpful hints for creating a cover letter!
What Matters Most: Your Skills List & Work Experience
Recruiters need a fast overview of what you can do. Your skills list is the perfect place to lay your problem-solving cards on the table, so make sure they showcase your most potent abilities.
Don’t write a laundry list of everything you’ve ever been good at. Brainstorm away on a resume outline, then look for your best selling points and pare your list down to only the most job-related items like customer acquisition and Zoho.
Your skills section must be highly relevant to your profession and demonstrate efficiency and organization. Show you know your stuff by listing specifics like negotiation, account management, and Zoom.
9 most popular customer service associate skills
- Empathy
- Account Management
- Negotiation
- Patience
- Problem-solving
- Pipedrive
- Zoho
- Zoom
- MS Excel
Sample customer service associate work experience bullet points
Your experience section is where recruiters should easily be able to see the good stuff, like when you got a nearly-perfect employee rating!
How did you use your skills to resolve a customer conflict? What about that time you presented customer concerns to your coordinator, helping to boost satisfaction rates?
Make sure to back your achievements with quantifiable data and metrics that reinforce them, too! Pull percentages, positive ratings, and other data into your experience points.
Here are a few samples:
- Handled difficult and complex customer complaints, resolving issues within 4 minutes and earning a customer satisfaction score of 4.9 out of 5
- Grew existing customer accounts by 9% by exhibiting empathy and triaging incoming calls, reducing the average time-to-resolution to 4 minutes
- Implemented virtual Q&A sessions with 25+ clients per week, creating specialized website walkthroughs to save 14+ hours of direct customer interfacings
- Attained 97% customer satisfaction on voluntary surveys, increasing customer retention by 6%
- Confirmed flight and travel information, checking in over 411 customers daily at California’s second most-trafficked airport while following FAA policy regulations
Top 5 Tips for Your Customer Service Associate Resume
- Stay brief!
- Yes, it can be tricky to part with any achievements: But if you’re struggling to keep your bullet points slim, or your sections are spilling onto the next page, save a couple of customer success stories for your cover letter!
- Emphasize your niche
- Sometimes it gets tough to figure out how to shine above the competition, but you can do this by highlighting your specialty. You’re not just any customer service associate—spotlight how you build bridges between customers, teams, and managers!
- Demonstrate growth
- When you fill in your reverse-chronological resume, strive to include a variety of tasks that exhibit a trend of career growth. This resume format means recruiters can more easily see that you’re adaptable and ambitious when meeting KPIs, offering customer training, or implementing customer feedback.
- Don’t forget the data
- No matter how people-focused your skills and duties are, always back them with numbers. Show your efforts’ impact on previous employers, like increased retention rates and reduced labor hours, because it shows what you can do for your next company.
- Give your points context
- If you mention a quantifiable improvement rate, provide the context for it to give a more accurate portrayal of your contributions. What kinds of customers did you assist? Which teams did you contribute to?
Frequently Asked Questions
- What’s my max resume length?
- A page is all you need! If you’re struggling to keep everything within that limit, refer back to the customer service job description to see whether you should save that story of when you increased customer sign-ups for another time.
- So do I need to customize every time?
- Yes, but this is another area where the job listing has your back: Skim again and look for key terminology to include in your resume alongside the skills the company focuses on. Don’t emphasize sign-up rates as much if you’re applying for a job centered around in-person customer experiences.
- What template should I use?
- Base this choice around your strengths. If your work history is sparse, you might opt for a professional resume template focusing more on customer-facing skills and relevant education. After all, if you have empathy, software knowledge, and enthusiasm, your ambition will make you a great customer service associate!
