As a concierge, you offer exceptional service, effortlessly juggling various client needs. Whether it’s scoring last-minute reservations or planning complex travel itineraries, your work helps your clients enjoy their lives.
You know how to create memorable experiences and help people at a moment’s notice, but how do you describe that unique ability in a concise, one-page resume? Don’t worry—we’ve got you.
We’ve done our homework and studied countless hospitality resumes to find what makes them work. Check out our concierge resume examples and cover letter writing tips to land more interviews now!
Related resume examples
What Matters Most: Your Adaptability & Customer Service Background
You’re a strong multitasker, helping you always stay afloat in this busy and unpredictable job. You seamlessly handle bookings and reservations, client interactions, and process payments on a daily basis. All of that adds up to a highly diverse skill set, so you’ll have plenty to talk about here.
In your skills section, highlight both technical and soft skills. As a concierge, it’s vital to show that you strike a careful balance between the two.
Dive into your proficiency with tools like Opera PMS, Salesforce CRM, and Microsoft Office Suite. Don’t forget to drop a mention of your strong conflict resolution skills, but also things like your knowledge of tourism and the ability to speak more than one language.
9 popular concierge skills
- Database Management
- Payment Processing
- Languages
- Salesforce CRM
- Microsoft 365
- SAP Concur
- Opera PMS
- Amadeus
- GoConcierge
Sample concierge work experience bullet points
It’s essential to pair your abilities with a work experience section that shows how you’ve put those job skills to the test in the hustle and bustle of a concierge job.
Rather than on the daily grind, keep the focus on your greatest successes instead. Set yourself apart even more by adding some concrete figures and metrics to back up your claims.
For instance, include statistics like the improvements to guest satisfaction or client retention rates your personalized services led to. You could also talk about things like how you handled emergencies quickly or handled complaints with ease.
Here are a few samples:
- Implemented a new emergency response protocol, reducing response times by 36%
- Integrated Salesforce CRM for client tracking, improving client follow-up efficiency by 33%
- Provided personalized local recommendations and itineraries, leading to a 47% increase in positive guest experiences as per post-visit surveys
- Streamlined concierge desk operations with Alice and reduced guest wait times by 28%
Top 5 Tips for Your Concierge Resume
- Show your financial acumen
- If you have experience with billing, invoicing, or handling transactions, detail this in your resume. Mention the tools you used to help you handle finances, and include any metrics that show how you improved transaction efficiency or accuracy.
- Spotlight your multilingual skills
- Speaking multiple languages can help set you apart, so if you’re fluent in more than one language, don’t be afraid to brag a little. Knowing how to speak multiple languages is a key skill in most concierge positions.
- Emphasize your customer service
- Working as a concierge is all about going the extra mile, so highlight that throughout your job application. For instance, talk about how you secured a difficult reservation or offered personalized services to a client.
- Demonstrate your organizational skills
- Show how organized you are by describing how you manage schedules, coordinate events, or juggle several requests all at once. Specify the tools you use to assist you, such as Microsoft Office or digital calendar apps.
- Detail your tech toolkit
- Get a little techy and talk about concierge-specific software like Opera PMS or Salesforce CRM. Highlight how these tools helped you achieve greater client satisfaction or accuracy in handling tickets.
While your resume has been focused on your achievements, your cover letter serves to let you go deeper. Use it to really highlight what you accomplished and how, such as the time when you got an “employee of the month” award for outstanding customer service.
Mention examples of how your communication skills made guests and clients walk away happy from any and all interactions they’ve had with you. This can include email, phone, or in-person customer service experiences.
If you’re just starting out in your career as a concierge, a career objective can be a great way to tailor your resume to each role. Make sure to include a specific mention of the role and the hotel or company in order to show that you’ve read the job description closely.
