You aren’t just any customer service rep—you speak two languages, assisting customers in their native tongues and helping them navigate transactions and service plans. You bridge communication gaps to provide support, give advice, and conduct surveys like a pro.
But you might still have concerns about your resume. How long should it be? What support and technical skills should you include?
Don’t worry: I’ve helped plenty of people polish up their qualifications so that nothing valuable gets lost in translation. These 3 bilingual customer support resume examples and related tips can help you get started!
Why this resume works
- Your bilingual skills can help you stand out on a long list of equally remarkable customer support professionals, but does your resume really shine a torch on them to convince recruiters to root for you?
- Showing off your linguistic prowess is all it takes to craft a riveting bilingual customer support resume. Yup, it’s that easy! Borrowing a leaf from Henderson, include that other language you’re in love with in your skills section, and then, in your work history section, highlight a case when it came in handy, such as “…acquiring a 90% return on Spanish-speaking clients year-to-year.”
What Matters Most: Your Skills & Professional Experience
While the languages you speak should be at the top of your list, your skills section overall should be well-rounded. Make sure you include a balanced blend of customer-oriented and technical support skills.
Strive to give even your softest skills a technical and detail-oriented edge. Don’t use generic terms like “people skills” or “support software” when you can give specifics like “empathy” or “Zendesk” instead.
Keep your skills list relevant to your profession and focus on unique abilities, like your languages or Twilio expertise, that really highlight your customer support abilities.
Check out these examples:
9 top bilingual customer support skills
- LiveAgent
- Problem-solving
- Empathy
- Proactivity
- Twilio
- Document Translation
- HelpDocs
- Zendesk
- MS Word
Sample bilingual customer support work experience bullet points
Don’t get me wrong: Your skills are super important. But while they do demonstrate your ability to assist customers, recruiters want to see you go a step further with examples of how you applied your abilities.
You don’t just want to say you did something—you want to show how your work supported customers, increased satisfaction rates, and improved business. Give your claims context with metrics.
Always provide quantifiable data that demonstrates and measures the positive impact you had! Show how effectively you boosted sales, improved customer loyalty, and reduced service cancellations in numbers.
Here are some examples of how to do this:
- Integrated feedback for a proactive support approach, achieving a 92% annual return rate of Spanish-speaking clients
- Answered 21+ calls from Spanish-speaking homes per shift, expanding monthly client base by 17%
- Earned “Employee of the Quarter” award for successfully resolving 5K+ inquiries in under 4 minutes each
- Translated rates and exceptions in compliance with company policies, boosting customer loyalty by 73%
- Decreased last-minute cancellations by 18% by calling customers and confirming appointments in advance
Top 5 Tips For Your Bilingual Customer Support Resume
- Show real results
- Yep—we’re talking about quantifiable metrics again. They’re important! You don’t want your resume to say “I’m good,” you want it to say “Here’s how I used my Spanish fluency to inform customers and boost retention rates by 72%.”
- Get creative with your experience
- You can leverage just about any customer service experience in your favor if you’re seeking a bilingual customer support role! The more technical, the better, but other customer-supportive projects, internships, or even volunteer jobs can work.
- Balance your skills section for the job
- It can be tricky to get “just technical enough” in your skills section when support roles are so people-focused. Look back to the job description for clues regarding the ideal ratio of hard (Salesforce) to soft (Active Listening) skills in your resume.
- Customize the rest of the resume, too
- Yes—every time! But it isn’t as intense as many people think to tailor your resume to the job description. Seek out ATS keywords like LiveAgent and HelpDocs that you can work into your experience section naturally, and you’re golden.
- Keep it concise
- Make your experience bullet points brief and easy to read. Tell what you accomplished for your company and customers, how you did it, and the measurable impact or success rate it had in as few words as possible.
Frequently Asked Questions
- How long do I make my resume?
- Always stick to one page or less for your bilingual customer support resume. Your niche speaks for itself, so limit yourself to only the best examples of compassionate service, product advice, and audience expansion. And don’t worry if you can’t fill up the page.
- Is there anything I should leave out?
- If something’s redundant, nix it. That isn’t to say that your descriptions of retention boosts and stellar employee ratings shouldn’t demonstrate a cohesive flow of advancement throughout your history and skills: You should. But freshen up each point with new metrics or customer-first context.
- How should my layout look?
- You want to pick a bilingual customer support resume template that spotlights your greatest strengths. Besides the languages you speak, what sets you apart from other candidates? If it’s your employment history, then let that be the focal point. Same goes for any other section that makes you uniquely qualified!
Stephen is the co-founder and CEO of BeamJobs. He started his career in data fulfilling the dream of little kids everywhere: working for an insurance company. He then moved on to work in edtech for a company called Chegg before venturing out to start BeamJobs. Things have come a long way after countless “learnings” (fancy word for mistakes), and BeamJobs has now helped 2.5M+ people create their perfect resume. Stephen and BeamJobs have been featured on awesome sites like Business Insider, Chicago Tribune, Dallas News, Baltimore Sun, the Daily Press, Zendesk, HubSpot, and loads more.
