Optimizing customer experiences is where you shine. Whether answering questions, applying food safety protocols, or planning events, you ensure companies get results that keep customers coming back.
Now, it’s time to create a cover letter that’s top-notch and enhances the reviewing experience for hiring managers so your skills stand out.
We’ve created a free cover letter builder and our hospitality cover letter examples based on what works in the industry today to get you back to providing excellent guest service that makes a difference in people’s lives.
Copy this text for your Hospitality cover letter!
123 Fictional Avenue
Phoenix, AZ 85001
(123) 456-7890
December 12, 2023
Olivia Jones
Sheraton Grand Phoenix
123 Fictional Lane
Phoenix, AZ 85001
Dear Ms. Jones:
Discovering the remarkable renovation Sheraton Grand Phoenix completed, I couldn’t help but see a golden opportunity to leverage my expertise in hotel management. Your collaboration with Rosendin and Balfour Beatty Construction in the meticulous renovation showcases Sheraton’s commitment to extraordinary customer experience. That aligns perfectly with my passion for providing top-notch service in the hospitality industry, backed by my hotel administration certification.
Working at Tempe Mission Palms, I implemented a dynamic pricing strategy, which I contributed to a 32% increase in room revenue while decreasing room vacancy rates by an average of 23%. Furthermore, I’ve mastered the use of tools such as IDeaS Revenue Management System, boosting our efficient resource allocation.
I also implemented and managed online booking platforms at the Wyndham Phoenix Airport/Tempe. Here, I led the integration of our systems with platforms like Booking.com and Expedia, resulting in a significant 73% increase in direct online reservations within two years.
At Kimpton Hotel Palomar Phoenix, I oversaw the implementation of a comprehensive quality management system, which included regular audits and staff training. This initiative assisted in improving our guest satisfaction ratings significantly.
My comprehensive skills and passion for excellence will undoubtedly support Sheraton’s continuous strive for superior customer service and growth. I anticipate the opportunity to discuss this role and my qualifications further. Thank you for considering my application.
Sincerely,
Kaito Yamamoto
Enclosures:
Resume
Application form
Hotel Administrator Certification
Why this cover letter works
- We live in an era where technology has revolutionized most industries, hospitality being no exception. So, there’s no harm in using your hospitality cover letter to prove yourself a leader in exploiting tech advancements.
- The pro tip here is to fortify your professional experiences with familiarity with industry-relevant platforms. You could highlight how IDeaS Revenue Management System enhanced room booking efficiency or how Expedia and Cloudbeds simplified different tasks. That paints a picture of a tech-savvy professional who understands the industry’s dynamics.
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Copy this text for your Hotel Manager cover letter!
123 Fictional Avenue
San Jose, CA 95101
(123) 456-7890
August 21, 2024
Olivia Zhu
The Fairmont San Jose
123 Fictional Lane
San Jose, CA 95101
Dear Ms. Zhu:
Throughout my career in luxury hospitality management, I’ve dedicated myself to creating exceptional guest experiences that perfectly match The Fairmont San Jose’s standards. Managing four-star properties has sharpened my ability to offer unparalleled service, streamlined operations, and nurtured a culture of excellence. My inspiration for this role is to lead your team, introduce innovative guest services, and ensure each visitor has a memorable stay.
At San Jose Marriott, I spearheaded substantial improvements to the front desk processes using Maestro PMS, trimming check-in times by three minutes and increasing guest satisfaction ratings. Strategic implementation of Cendyn also boosted guest feedback responses by 14%, while optimizing online booking channels with RateGain produced a 21% increase in direct bookings.
While serving as assistant front office manager at Hotel Valencia Santana Row, I spearheaded the adoption of a cutting-edge check-in app that dramatically cut check-in times by 37 minutes, substantially enhancing guest convenience. A collaborative campaign with Expedia fostered a 28% uptick in bookings, while my effective management of labor costs using HotSchedules underscored my operational and financial prowess.
In an early housekeeping role at Signia by Hilton San Jose, I advocated for Lightspeed and RoomChecking tools, which decreased wait times for room readiness from one hour to 28 minutes and improved guest satisfaction scores by 2.4 points.
The prospect of bringing my wealth of knowledge, skills, and commitment to The Fairmont San Jose fills me with great excitement. I look forward to discussing how my background can help solidify your legacy of exceptional guest service. Thank you.
Sincerely,
Felix Larsen
Enclosures:
Resume
Application form
Hotel Administrator Certification
Why this cover letter works
- If being at the helm of a hotel, ensuring guests feel right at home, makes your heart race, then it’s no wonder you’re after that hotel manager position with sweet perks. Well, an inviting hotel manager cover letter could help you seal the deal, but refrain from being too informal.
- Sprinkling too much laid-back lingo like “bro,” “dude,” “let’s link up,” and “that’s lit” in your piece puts your career in peril. How come? Well, they might leave hiring managers questioning your understanding of professional boundaries, or worse, paint you as presumptuous.
Copy this text for your Hospitality Management cover letter!
123 Fictional Avenue
New Orleans, LA 70112
(123) 456-7890
August 12, 2024
Daniel Wang
The Ritz-Carlton
123 Fictional Lane
New Orleans, LA 70112
Dear Mr. Wang,
The opportunity to bring my expertise in hospitality management to The Ritz-Carlton as your next front-office manager couldn’t be more exciting. Growing up, I experienced the importance of exceptional service and care firsthand during family travels, which inspired my pursuit of a career in hospitality. With over six years of experience in front-office operations, guest relations, and team management, I’m eager to contribute to an organization renowned for its unparalleled luxury and guest experiences.
As a guest services manager at The Pontchartrain Hotel, my customized offerings and effective upselling techniques drove a 33% increase in the uptake of premium rooms and services. A major redesign of the guest welcome process, informed by insights from Guestware analytics, brought about a 24% improvement in first-impression scores. Furthermore, I helped enhance dining experiences by leveraging Medallia feedback, which surged customer satisfaction rating to 4.6 out of 5.
At Windsor Court Hotel, I had the pleasure of spearheading a transformative implementation of Toast’s customer management features, which led to a $4,982 surge in average monthly booking value. My strategic coordination with ReviewPro to revamp our room selling tactics resulted in a remarkable uptick of 19% in transient sales revenue. Leveraging the dynamic capabilities of Rainmaker for inventory management also allowed us to elevate our average daily rates by a notable 7%.
My introduction of the OpenKey system at the iconic Hotel Monteleone streamlined the check-in procedure with extraordinary efficiency, cutting down the average wait time by 24 minutes and setting the stage for a guest experience that was both memorable and expedient. I also fortified the hotel’s reputation for seamless service by partnering with Ruckus Networks to ensure a robust 98.6% Wi-Fi uptime.
With hands-on experience in front office software like Cloudbeds and Guestware, coupled with my leadership abilities and commitment to exceptional service, I’m eager to contribute to The Ritz-Carlton’s esteemed reputation. Thank you for considering my application. I look forward to discussing how my qualifications align with your team’s needs.
Sincerely,
Santiago Gomez
Enclosures:
Resume
Transcript
2 letters of recommendation
Why this cover letter works
- There are hundreds of front office manager jobs and you’re applying to a great deal of them—good for you and good luck! But let’s keep it real for a moment. Just blasting out that hospitality management cover letter to every relevant job listing out there won’t win you the jackpot.
- Sure, treating your piece like a one-size-fits-all might seem like a time-saver, but it rarely pays off. Customizing the piece for each job is key. In other words, pay attention to the details—like nailing the hiring manager’s name and ensuring your experiences resonate specifically with what each company is looking for.
Hotel Front Desk Receptionist Cover Letter Example
USE THIS TEMPLATE
Copy this text for your Hotel Front Desk Receptionist cover letter!
123 Fictional Avenue
Philadelphia, PA 19101
(123) 456-7890
December 12, 2023
Ava Davis
Sheraton Philadelphia Downtown Hotel
123 Fictional Lane
Philadelphia, PA 19101
Dear Ms. Davis:
Having amassed extensive experience in hospitality, I’m eagerly eyeing the prospect of applying my well-honed skill set to steer Sheraton Philadelphia Downtown Hotel toward unrivaled guest satisfaction. With an unquenchable passion for the vibrant city of Philadelphia and a history of embracing innovation for enhanced brand growth in the hotel industry, I’m keen on offering my experience to cultivate meaningful connections with the guests of Sheraton.
In my recent role at Aloft Philadephia Downtown, I sowed fruitful relationships with guests, leveraging customer relationship management tools like Salesforce, which saw a 19% increase in guest retention rates. My in-depth knowledge of local attractions led to the creation of tailored guest experiences, contributing to an incredible uplift in guest satisfaction.
Earlier, at Windsor Suites, I streamlined the email communication system and efficiently managed 230+ daily inquiries, reducing response time by 29%. I also spearheaded hotel-wide training on email etiquette and management, leading to improved guest communication and feedback rating.
Moreover, during my stint at Kimpton Hotel Palomar Philadelphia, I initiated social media monitoring using Hootsuite. This online engagement resulted in improved customer feedback, attracting a noticeable 13% more bookings directly through our social media channels. That way, we shifted dependency on third-party booking websites.
At the Sheraton Philadelphia Downtown Hotel, I aspire to synergize my experience with your high standards of service, creating an unforgettable experience for guests. My commitment to exceptional service, combined with my extensive knowledge of Philadelphia’s hospitality industry, aligns me perfectly with your institution’s ethos. In case you require any further information, do not hesitate to reach out. Thank you.
Sincerely,
Isabella Bianchi
Why this cover letter works
- Consider your hotel front desk receptionist cover letter a refined building, where every block has its unique importance but collectively contributes to the overall beauty. Use equal-sized paragraphs to showcase your ability to organize information effectively. But that’s not all; use white spaces as your pause moments, enhancing readability.
- Begin your piece with a touch of personal flair that grabs attention right off the bat and conclude by painting an inviting picture of what you bring to the table. While articulating your professional experiences, start with the most recent moving backward.
Copy this text for your Concierge cover letter!
123 Fictional Avenue
San Antonio, TX 78201
(123) 456-7890
December 12, 2023
William Miller
Mokara Hotel & Spa
123 Fictional Lane
San Antonio, TX 78201
Dear Mr. Miller:
The unison of the hospitality industry and multilingual communication forms an intriguing partnership. This interdependence, demonstrated by companies such as Mokara Hotel & Spa to ensure a tailored experience for their diverse clientele, is truly applause-worthy. To engage further with this intersection of service and language, I’m eagerly applying for the concierge position at Mokara Hotel & Spa.
Serving as a senior receptionist at Best Western Plus Downtown North, my command over multilingual communication was vital. My role entailed addressing an array of guest needs in Spanish, French, and Italian. In a year-long duration, I implemented a foreign language training program for staff, which proved instrumental in our customer satisfaction.
My adeptness at the Microsoft Office Suite became indispensable at Zocca Cuisine D’Italia. I used the tool to streamline guest reservation processes, manage digital booking platforms, and analyze guest feedback data. Remarkably, I reduced booking errors by 26% and played a significant role in our department’s overall efficiency increase of 21%.
Drawing on my cultural awareness, I orchestrated multiple events that intertwined with San Antonio’s vibrant local culture at Hotel Emma. These initiatives resonated with guests and helped us achieve an impressive 31% rise in repeat clientele and a 17% boost in positive customer reviews.
These multifaceted experiences have shaped me into an adaptable concierge candidate, ready to meet and exceed Mokara Hotel & Spa’s impeccable service standards. I’m eager to apply my skills, from seamless multilingual communication to proficient software utilization and promoting cultural connections, to enhance guest satisfaction significantly. Thank you for considering my application. Looking forward to connecting with you at your earliest convenience.
Thank you,
Amir Khan
Why this cover letter works
- When crafting a concierge cover letter aimed at a hotel manager role, remember customer service is your main attribute. So, how about delighting your hiring manager with instances where your professional finesse resulted in happy customers?
- Perhaps you facilitated multilingual communication to break language barriers. Or your swift handling of reservations or your cultural awareness earned guests’ admiration. No doubt, managerial prowess is integral, but your knack for creating delightful experiences proves your worth even better.
Related cover letter examples
How to Write an Effective Hospitality Cover Letter
Every hospitality role will have varying needs. For example, a travel-related position may require you to help plan itineraries, whereas a hotel may need you to help coordinate cleaning schedules.
The best way to ensure success will be to review each hospitality job description and customize your cover letter based on the skills and experiences they’re seeking, such as customer service or vendor relations.
Make a great first impression with the intro of your hospitality cover letter
You know first impressions matter. When someone walks into a hotel or restaurant, the friendliness of the staff and cleanliness of the space can make or break an experience. The same is true for your cover letter, so tailoring the intro to the customer service skills an organization is seeking and its mission will be crucial.
An added touch that’ll help you stand out is greeting a specific hospitality hiring manager by name, which you can often find in job descriptions or on the company’s website. It’s similar to the impact that learning your regular customers’ names will have so you can greet them each time they come in.
The opener below is a decent start, but it lacks some important details about specific skills the restaurant is seeking in a manager or how the applicant connects with their mission.
Try to make more of a connection than this!
Hello,
Having worked in the fine dining industry for some time, I’m eager to be applying for your restaurant manager position. I believe my skills will be a great fit for your company’s needs.
The opener below does a much better job outlining the applicant’s multilingual and diverse service skills that will make them a great fit for the concierge role at Mokara Hotel & Spa.
A great opener with tailored hospitality skills!
Dear Mr. Miller,
The unison of the hospitality industry and multilingual communication forms an intriguing partnership. This interdependence, demonstrated by companies such as Mokara Hotel & Spa to ensure a tailored experience for their diverse clientele, is truly applause-worthy. To engage further with this intersection of service and language, I’m eagerly applying for the concierge position at Mokara Hotel & Spa.
Provide the right details in your hospitality cover letter’s body
With customer satisfaction being such a high priority, the results you achieve in hospitality roles matter a lot.
You can emphasize your abilities in the body of your hospitality cover letter by including metrics-based examples of what you achieved in previous roles.
For example, you could write about how you implemented a new training program that reduced service response times by 56%.
A top-tier body paragraph with hospitality achievements!
At Windsor Suites, I streamlined the email communication system and efficiently managed 230+ daily inquiries, reducing response time by 29%. I also spearheaded hotel-wide training on email etiquette and management, leading to improved guest communication and feedback rating.
Add the right finishing touches as you close your hospitality cover letter
Think of the closing of your cover letter like you’re wrapping things up with a guest where you want to ensure you’ve covered all their needs.
In the form of a cover letter, this would include rephrasing how your top skills and connection to the company’s mission make you a great fit. For example, you could write about how you’ll use your email customer service skills to ensure efficient responses to all inquiries.
Then, wrap things up by saying thank you and use a call to action, such as “I’m looking forward to discussing further how my customer service and supply management skills will fit in with your needs.”
The example below is a decent start, but the applicant could add more details about the skills they bring as a receptionist and the spa’s mission that would help them stand out.
This sounds too generic!
I’m eager to discuss further how my skills will make me a great receptionist at your spa. Thank you for your consideration.
Sincerely,
Ken Davis
A closer like the one below that displays the applicant’s passion for customer service and knowledge of Philadelphia’s hospitality industry will work much better.
A great closer connected to the hotel’s mission!
At the Sheraton Philadelphia Downtown Hotel, I aspire to synergize my experience with your high service standards, creating an unforgettable experience for guests. My commitment to exceptional service and extensive knowledge of Philadelphia’s hospitality industry align me perfectly with your institution’s ethos. If you require any further information, do not hesitate to reach out. Thank you.
Sincerely,
Isabella Bianchi
There are still ways you can stand out with minimal hospitality experience. You could include achievements from transferable experiences, such as other jobs involving skills like inventory management or customer service. Or, include educational achievements from obtaining a degree in hospitality management or related fields.
Trying to match the tone of each job description will work best. It’ll show how you fit in with the culture and service standards of each hospitality organization, such as how you’ll provide upbeat service at a family-friendly restaurant.
While you can use the same template, you should customize the details for each hospitality job you apply to. It’ll help you stand out when one organization needs you to help with catering, and another will have you focused on monitoring inventory records.
