Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.
Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your customer service resume and completed your job application. Now, creating a cover letter is the final hurdle.
Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.
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123 Fictional Lane
Port Chester, NY 10573
(123) 456-7890
January 18, 20XX
Jessica Miata
Talent Acquisition Manager, The New York Times Company
620 Eighth Avenue
New York, NY 10018
Dear Ms. Miata:
I have long admired The New York Times’ commitment to integrity and objectivity, so I am excited to further your mission of offering straightforward customer care that serves readers and bolsters journalism. I share your goal of providing meaningful information to people around the world, and with two years of valuable experience, I can help you reach more customers, identify communication gaps, and strengthen customer relationships as your customer service specialist.
In my latest role as the technical customer service associate at SUNY Maritime College, I solved technical complaints from students and worked with a team to solve complex concerns. After recognizing common trends in customer complaints, I created SUNY’s Tech Assistance site, which provides articles and FAQ pages to answer common questions, such as student account password resets and account issues. Since the integration of this site, our CSAT score improved by 52 percent, and our ESAT score improved by 18 percent, freeing our time to work on other projects.
Despite success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the electrical engineering team to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public. After implementing these forums, our average issue count decreased by 20 percent, and our ticket backlog decreased from 50 to less than 20 tickets a week. Moreover, the forums increased our presence on campus, leading to three new hires in a semester.
I understand the importance of trust, respect, and collaboration between a corporation and its consumers. I would be honored to be your customer support specialist and challenge myself to provide better service and resolve customer account conflicts efficiently for The New York Times. Thank you for reviewing my application, and I would be happy to share more about my experience at your earliest convenience.
Sincerely,
Kai Yamashiro
Enclosures:
Resume
Application
Why this cover letter works
- Not all big companies require years of experience; believe it or not, The New York Times’ job description only requires one year of customer service experience.
- Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the customer service job description.
- Kai discusses how he went above and beyond to start two new initiatives, tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles.
- Another key element to your customer service cover letter is topical focus. Since Kai founded two different initiatives, he splits this into two paragraphs, keeping each on one project.
- Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement.
- If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments.
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Customer Service Representative Cover Letter Example
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123 Fictional Avenue
San Antonio, TX 78201
(123) 456-7890
November 20, 20XX
Benjamin Moore
AT&T
123 Fictional Lane
San Antonio, TX 78201
Dear Mr. Moore,
AT&T’s way of prioritizing customer satisfaction and employing state-of-the-art technology to address client concerns has caught my eye for the longest time. In fact, your focus on delivering impeccable service, reflected in numerous customer loyalty awards, aligns greatly with my commitment to elevating customer experiences, hence this application to join your team as a customer service representative.
In my previous role with Wytec International, another communications company, I managed to respond to 128 customer emails daily with a 96% resolution rate, ensuring each case was resolved within 11 hours. I also oversaw the company’s primary social media customer service channels, addressing 91% of complaints within two hours of them being posted. This proactive approach increased positive social media interactions by 39%.
Moreover, I also provided remote desktop support and managed to attain a 78% first-call resolution rate, greatly enhancing customer satisfaction and reducing the need for follow-up support.
Being equipped with a blend of technical know-how and a genuine desire to assist, I’m more than eager to ensure every customer interaction speaks volumes about AT&T customer care excellence. Your endeavors to integrate advanced technologies with personalized service match my own aspirations in customer service.
My skills and passion would be a fruitful contribution to AT&T’s incredible team. I look forward to the opportunity to discuss my potential further. Thank you for considering my application.
Thank you,
Amir Khan
Why this cover letter works
- Highlighting a long-term interest in the company’s services and values will show your employer that you’re genuinely captivated to take this role on. Start out by stating how the company’s success aligns with your commitment to providing customers with high-quality service.
- Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.
Customer Service Specialist Cover Letter Example
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123 Fictional Avenue
San Diego, CA 92101
(123) 456-7890
November 20, 20XX
Isabella Taylor
Qualcomm
123 Fictional Lane
San Diego, CA 92101
Dear Ms. Taylor:
Inspired by Qualcomm’s unwavering dedication to pushing the boundaries of wireless technology, I recognize the crucial role of customer service in such a progressive and dynamic sector. Hence, I’m enthusiastic about joining the company as a customer service specialist.
In my previous role at Zebit, I played the role of a customer service agent who used the Live Chat customer support feature, handling an average of 112 queries daily with a 91% satisfaction rate. My ability to learn customer behavior from these interactions using data analytics allowed the startup to enhance user experience, resulting in a 4.8% increase in customer retention.
Further, I honed my social media customer support skills at HouseCallPro where I worked as a call center agent and assisted the marketing team to revamp their Twitter and Facebook support channels. This change boosted the company’s positive customer feedback by 21%.
HouseCallPro is also where I put my Data Analytics skills to the test by identifying recurring customer pain points and playing a crucial role in designing personalized solutions. As a result, we witnessed a significant 36% decline in repeat issues, improving our first-contact resolution rate by a significant margin.
I’m eager to leverage my acquired customer support skills and knowledge at Qualcomm, ensuring every customer interaction depicts the organization’s commitment to innovation and the best support. I’m confident that my unique blend of expertise in providing assistance to customers will be a valuable asset and I look forward to the possibility of further discussing my fit for this role.
Sincerely,
Aria Costa
Why this cover letter works
- For a company as large as Qualcomm, you have to get it right on the first try. The best way to do so is to showcase that you’re not a newcomer and know how to reduce customer pain points.
- It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.
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123 Fictional Lane
Alexandria, VA 20598
(123) 456-7890
January 18, 20XX
Jim Oebker
Senior Human Resources Manager, American Airlines
2401 S Smith Blvd
Arlington, VA 22202
Dear Mr. Oebker:
The more I hear about your Let Good Take Flight initiative and your partnership with the American Red Cross, the more eager I am to join your team. I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.
As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent.
In my latest position as the customer service manager at Levi Strauss & Co, I established monthly goals for my team in accordance with safety requirements, and along with the store manager, conducted frequent observations to provide formal feedback on performance. Beyond just providing feedback, I individually coached struggling team members, which decreased employee turnover rates by 37 percent, increased resolution rates by 23 percent, and consistently exceeded monthly revenue goals.
I believe relationships are the most important part of any job, especially in aerospace, a dynamic, fast-paced environment that deals with a high volume of customers. I know I can build a stronger team and ensure customer loyalty as your customer service manager at American Airlines. Thank you for reviewing my application, and I look forward to discussing our passion for quality customer care in the near future.
Best regards,
Ivona Hennigar
Enclosure:
Resume
Why this cover letter works
- One of the best ways to get an employer’s attention is by showing how you support their mission. By including her love of volunteering with the Red Cross, Ivona shows American Airlines that she values its vision for humanitarian aid.
- If you can, include details about your experience that tie into something the company values. Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter.
- In addition to adhering to their mission, Ivona stresses her focus on relationships, something that American Airlines mentions in their job description multiple times.
- If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
- Find a way to marry your past accomplishments with the requirements or values in the job description.
Bilingual Customer Support Cover Letter Example
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123 Fictional Lane
Delray Beach, FL, 33446
(123) 456-7890
January 18, 20XX
Gillian Fielding
Client Success Advocate, Blackboard
5201 Congress Ave
Boca Raton, FL 33487
Dear Ms. Fielding:
Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.
During my time as the head customer service representative at the Snowy White Library, I assisted over 60 patrons a week with technology, including printers/copiers, microfiche machines, and library computers. For each interaction, I logged the appropriate data into the library’s ticketing system and corrected any errors in previous logs. Because of my diligence, I boasted an 86 percent rate of first contact resolution and increased the library’s overall CSAT score to 44 percent.
Most recently, at Harmony Notes, I assisted Spanish and English-speaking customers through online interactions primarily regarding music support. As a non-musician, I primarily used Harmony Notes’ knowledge base to resolve customer concerns. However, I soon noticed a lack of quality in the knowledge base articles. I resolved to completely update the system and revised each article with thorough research and plain language in both Spanish and English. After this update, our customer retention rate increased to 84 percent and our customer effort score dropped to 3.
Blackboard makes learning easier with an intuitive system for both teachers and students. Your passion for education matches my own, as I am always striving to improve my work through knowledge. Whether learning to operate an old copier or researching a major 7th chord, I can learn anything with the right tools. I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.
Respectfully,
Callum Brassard
Enclosures:
Resume
Application
Why this cover letter works
- We’ve discussed how to tie in company values, and so far, we’ve seen how you can use your experience to match the job description. Here, Callum focuses on a broader vision: his dedication to learning, something an education company would appreciate.
- If your experience doesn’t match what’s listed in the job description, shoot instead for the company’s overall values and how you’ve lived them out.
- As with the other examples, this bilingual customer support cover letter relates the company to the candidate’s personal experience. Callum mentions he used Blackboard when he was a student, creating a personal connection.
- Incorporating tidbits like these can make a meaningful impact.
- Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them?
Customer Service Resume
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3 Steps to Your Best Customer Service Cover Letter
You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at.
Use the following steps to guide your writing process so you can write your best cover letter yet.
Step 1: Research the company and role
As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit.
By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.
You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.
Step 2: Be specific about your achievements
Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it.
Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications.
Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.
Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.
Example
Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.
Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:
Example
I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.
Step 3: Send the right message
As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.
If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone.
And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!
Start by narrowing it down to a page. This will help you showcase only your most relevant experience.
If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.
Setting Up the Framework for Your Customer Service Cover Letter
Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.
How to start a customer service cover letter
Your contact info: Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.
- Formatting: Tempting as it is, leave your name out of your address if you’re using a block format. Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.
Date: Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.
- Formatting: Write out the full date with the month and day, e.g. January 5, 2025.
Inside address: Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.
Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.
Greeting: A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern.
For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal).
Example
Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”
- Formatting: Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).
How to write your customer service cover letter
Body: This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion.
- Formatting: Make sure your document is single-spaced but double-spaced between paragraphs.
Opening paragraph: Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one:
Example
The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.
It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep:
Example
Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.
You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading.
Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.
Paragraphs 2-3: Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.
It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize:
Example
As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent.
Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth.
This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.
Closing paragraph: Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this:
Example
Thank you for your time, and please consider me for this position.
A good closing statement finishes the conversation but promises more:
Example
I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.
How to end a customer service cover letter
Signature: If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature.
Example
Sincerely,
Kai Yamashiro
- Formatting: If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink.
Enclosure(s): This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates.
Example
Enclosures:
Resume
Application
- Formatting: Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents.
Are You Ready for Your Next Customer Service Role?
Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to write a good resume. Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.
Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our resume tips and free resume examples will steer you in the right direction.
We also have modern resume templates to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now.
Customer Service Resume
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No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start building your AI resume and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!
When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.
You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.
If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.
